Terms & Conditions of Sale…, i.e. online shopping Q&A

I. The most important information, i.e. Who? What? Where? 

  1. The basic terms:

1)         A User is someone who buys a product, i.e. a natural person with a full legal capacity or a legal person or an unincorporated organisational unit, hereinafter also the Customer.

2)         A Consumer is a natural person who shops for purposes other than directly tied to their business/professional activity.

3)         Entrepreneur with consumer rights – a natural person who concludes a contract which is directly related to their business activity but which, as evidenced by the wording of the contract, does not have a professional meaning to that person linked in particular to their objects of business as specified based on the regulations on the Central Registration and Information on Business (CEiDG).

4)         Electronic product – digital content which the User receives as a part of the purchase and which takes the form of an electronic file, the format depending on the content of the Material (e.g. e-book, other materials in the form of a pdf, audio/video).

5)         Terms & Conditions – these Terms & Conditions of Sale.

6)         Shop/website – gamelocalizers.com and any additional (also external) platform where the sale takes place.

7)         Products are sold by Mana Translation spółka z ograniczoną odpowiedzialnością with its registered office in Poland, Gdynia (postal code 81-586), ul. Strzelców 32/20, entered in the Register of Enterprises of the National Court Register kept by the Gdańsk-Północ District Court in Gdańsk, 7th Commercial Division of the National Court Register at KRS number 0000573186, with NIP No. 5862299560; e-mail: asia@gamelocalizers.com, hereinafter the Seller.

  1. The website is a place where you can buy e-books, audio and video recordings, PDF materials, online courses, e-mail courses and other electronic products, as well as online consultations, hereinafter the products.
  2. Contract terms and conditions are defined by the Terms & Conditions and by the detailed description specified next to product description.
  3. The contract for a product is deemed concluded upon successful payment by the User.
  4. The prices are gross prices and they are inclusive of all taxes required under the applicable laws.

II. Product purchase terms – how do I buy a product?

  1. You can pay for products by traditional transfer/electronic transfer/with a payment card or a credit card. Payments shall be made through Stripe.
  1. Make the payment promptly after placing an order.
  2. To do so, please:

1)         select the product you want to buy from the options available on the website by clicking “add to cart” or a similar button indicating your intention to make the purchase,

2)         follow the instructions through the purchasing process,

3)         fill out the order form,

4)         confirm your intention to pay for the product and make the payment.

III.        Lead times – when do I receive the product?

  1. Where the product description provides for a different product delivery time, the rules stated in the description of the offering shall apply.
  2. The product will be provided to the User promptly after the purchase, not later than 24 hours following successful payment, through transmission of the link to download the product / through grant of online access.
  3. An e-mail will be sent to the User with a confirmation or with the link to download/access the purchased product.
  4. If the User is unable to open the product file, they should contact the Seller.
  • For purchase of products which include online consultations, the consultations will be provided at the time as pre-agreed with the User or as scheduled.
  • Fixed-term contracts (subscriptions) are effective until the day specified in the order.
  • For a fixed-term contract, if no notice of termination is submitted by the last day of the contract term, the contract automatically becomes an open-ended contract. The notice of termination can be submitted without cause to the Seller’s address specified in the Terms & Conditions.
  • An open-ended contract can be terminated with one month’s notice effective at the end of the month. The notice of termination can be without cause.

IV. Contract withdrawal (applies to Consumers and to entrepreneurs with consumer rights)

    1. The provisions regarding contract withdrawal on the terms specified in this section apply to Consumers only.

    When is the contract withdrawal right non-applicable?

    A User who is a Consumer has no right to withdraw from the contract if:

    1. The User has agreed for the Seller to start providing the electronic product before the expiry of the time limit for contract withdrawal.
    1. The User has agreed for the service to be performed fully before the expiry of the time limit for contract withdrawal, knowing that this means losing the right to withdraw from the contract.
    1. The order involves a non-prefabricated object which has been manufactured according to the User’s specifications or which is intended to satisfy the User’s individual needs,

    When and how can I withdraw from the contract?

    1. If the circumstances specified above do not arise, the User has a right to withdraw from the contract within 14 days of contract conclusion/product delivery. In order to exercise the right to withdraw from the contract, the User should inform the Seller of this by sending e.g. an e-mail or a letter to the address specified in section I(1)(1)(7) hereof. For more information on the right of withdrawal, see Appendix 1 hereto. .

     V. Complaining rules:

    1. The Seller is committed to delivering high-quality products.
    2. The User may file complaints about the products they have purchased.
    3. Complaints should be sent to the Seller’s address specified in I(1)(1)(7) hereof.
    4. A complaint should include the details identifying the User, the object of the complaint and the demands connected with the complaint. If the Seller receives a complaint that is incomplete, the Seller will request the User to supplement it, with a warning that failure to do so will result in the complaint being left unanalysed.
    5. The Seller shall analyse the complaint promptly but not later than within 14 days (for Consumers and entrepreneurs with consumer rights). The response shall be sent to the User’s e-mail address or delivered otherwise as specified by the User.

     VI. Technical requirements:

    • To place an order and use services provided by electronic means, the Customer must have an active e-mail account.
    • To make a purchase/gain access to the purchased products, the User must have a device with a valid web browser supported by the manufacturer with Internet access.
    • Since the formats of the purchased products may be PDF*, doc*, mp3*, mp4*, the User must have the software to run such files.
    • Online consultations require access to software permitting such consultations (e.g. Skype/Zoom/web browser supporting Google Meet).
    • Some products require creating an account on the Game Localizers’ training platform provided by such platform.
    1. The Seller represents that the public nature of the Internet and the use of services provided by electronic means may entail the risk of Customers’ data being accessed and modified by unauthorised persons, which is why Customers should use appropriate technical measures to minimise such risks. They should especially use antivirus programmes and software protecting the identity of Internet users. The Seller never requests the Customer to share the Password in any form.

    Miscellaneous:

    1. Product use must not involve delivering unlawful information or acting in violation of the law, custom or infringing on any personal rights of third parties.
    2. Amicable dispute resolution and complaint review. The Consumer may:

    1)         request a permanent arbitration court to resolve a dispute arising out of a contract,

    2)         request the provincial inspector from the Trade Inspectorate to initiate mediation in order to resolve a dispute between the User and the Seller amicably,

    3)         request the county (city) consumer rights ombudsman or a social organisation whose primary tasks are to protect consumers and receive help regarding the contract, or

    4)         use the ODR platform. The platform is used to resolve disputes between consumers and entrepreneurs: http://ec.europa.eu/consumers/odr

    1. The Seller reserves the right to amend the Terms & Conditions. Any contracts concluded before the effective date of the new Terms & Conditions shall be subject to the version of the Terms & Conditions in effect on the date when the User concluded the contract.
    2. The Polish Civil Code, Polish Consumers Rights Act and Polish Electronic Service Provision Act shall apply to any matters not regulated herein.
    3. Personal data protection rules are laid down in the Privacy Policy.

     

     

    Appendix 1 to the Terms & Conditions

     

    NOTICE OF CONTRACT WITHDRAWAL

    You have the right to withdraw from the contract within 14 days without cause. The time limit for contract withdrawal expires 14 days after contract conclusion or 14 days after product delivery.

    To withdraw from the contract, you must inform us about their decision to withdraw from the contract by way of a unilateral statement (for instance a notice sent by post or by e-mail).

     

    Our contact details: Mana Translation spółka z ograniczoną odpowiedzialnością with its registered office in Poland, Gdynia (postal code 81-586), ul Strzelców 32/20, entered in the Register of Enterprises of the National Court Register kept by the Gdańsk-Północ District Court in Gdańsk, 7th Commercial Division of the National Court Register, at KRS No. 0000573186, with NIP No. 5862299560, e-mail: asia@gamelocalizers.com

     

    You may use the contract withdrawal form but this is not obligatory. To make sure that the deadline for withdrawal from the contract is adhered to, all you need to do is send the notice on exercising your right to withdraw from the contract before the expiry of the deadline for contract withdrawal.

     

    Consequences of contract withdrawal

    In the event of withdrawal from this contract, we reimburse you for all the payments received from you, also for the costs of shipping the item (except for any additional costs arising from you selecting a shipping method other than the regular cheapest one offered by us), without undue delay, and in no case later than 14 days after the date when we were informed of your decision to exercise the contract withdrawal right. We make the refund using the same payment channel as was used by you in the original transaction, unless you have explicitly agreed to another solution; in any case, you bear no charges in connection with such refund. If you have required us to provide the services before the time limit for contract withdrawal expired, you will pay us an amount proportionate to the services provided until you informed us of contract withdrawal.

     

    Appendix 2

    CONTRACT WITHDRAWAL FORM TEMPLATE

    (fill out and submit this form only if you wish to withdraw from the contract)

     

    Addressee: Mana Translation spółka z ograniczoną odpowiedzialnością with its registered office in Gdynia, 81-586, ul. Strzelców 32/20.

     

    I hereby withdraw from the sales contract dated *… for the following items*… /for the service contract dated*… involving*…..           

     

    Full name and address of the consumer* …

    Signature*… (if sent in paper form)

    Date ………………………………..            

    * fill in